Wendy Burke

Seattle, WA

E-mail: webresume-20121022@wendyburke.com, LinkedIn: www.linkedin.com/in/wendyburke

 

IT Project/Program Manager with an extensive knowledge of integration, operations and data warehouses. Ten plus years of experience in diverse industries. Has a strong sense of initiative to get problems solved, even when facing significant and complex roadblocks. Able to provide highly involved, technically aware solutions to business challenges and opportunities.

 

Expertise includes:

       Program Management

       Project Management

       Release Project Management

       Business Analysis

       Operational Lead

       Systems Analyst

       Process Improvement

       Communication

       Change Management

       Resource Management

       Risk Management

 

TECHNOLOGY KNOWLEDGE

 

Skill Name

Skill Level

Last Used

Experience

Microsoft Office

Microsoft Visio

Expert

Expert

Currently

Currently

12 years

10 years

Microsoft Project

Expert

Currently

6 years

Oracle SQL Navigator, SQL Plus

Expert

2009

5 years

Daptiv

Microsoft Visual Studio Team Foundation Server

Microsoft SharePoint

SQL Development

Intermediate

Intermediate

Intermediate

Intermediate

Currently

2011

2011

2009

1 year

1.5 years

6 years

8 years

Remedy

Intermediate

2009

5 years

Informatica PowerCenter

Intermediate

2008

4 years


PROFESSIONAL EXPERIENCE

Appature, Seattle, WA††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 2011 - current

Project/Program Manager

       Project and Program Management at a start-up company, for database integration and web application projects.

       Responsible for: maintaining portfolio landing map for all projects in-flight, project plans, defining and managing scope, weekly status reports for both internal and external customers, prioritization, resourcing, risk management, forecasting, budget management, system integration and user acceptance testing.

       Created process and procedures for customer engagement process including project kick-off, implementation, functional specification reviews, project plan templates, status report templates, unit testing, user acceptance testing, milestone acceptance and post implementation requests.

       Used a mixture of Agile and Waterfall project management methodology to manage projects.Responsible for daily stand ups, development backlog, estimations and resource allocations.Enabled development team to be more flexible to meet the demands of multiple customers concurrently.

       Support the creation of project documentation required by external customers to meet IT project requirements.

       Provide support and guidance to engagement and implementation managers in the customer success team.

Corbis, Seattle, WA††††††††† ††††††††††††††††††††††††††††††††††† ††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 2010 – 2011

Project Manager

JPMorgan Chase (formerly Washington Mutual), Seattle, WA††††††††††††††††††††††††††††††††††††††††† 2004 – 2009

Release Project Manager (2008 – 2009)

 

Application Specialist III – Operational Lead & Project Manager (2004 – 2008)

AT&T Wireless, Redmond, WA ††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 2000 - 2004††††††††

SQL Developer – SQL Coder and Business Analyst (2000 – 2004)

 

Business Analyst (2000)

Premera Blue Cross, Mountlake Terrace, WA †††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 1999 - 2000

System Analyst

EDUCATION

University of Washington

Bachelor of Science, Computing and Software Systems

 

JPMorgan Chase (formerly Washington Mutual) Course Work

Certifications

       Certified ScrumMaster (CSM), January 2011

       Project Management Professional (PMP) Certification, November 2011