Wendy Burke

Seattle, WA

E-mail: [email protected], LinkedIn: www.linkedin.com/in/wendyburke

IT Project/Program Manager with an extensive knowledge of integration, operations and data warehouses. Ten plus years of experience in diverse industries. Has a strong sense of initiative to get problems solved, even when facing significant and complex roadblocks. Able to provide highly involved, technically aware solutions to business challenges and opportunities.

Expertise includes:

· Program Management

· Project Management

· Release Project Management

· Business Analysis

· Operational Lead

· Systems Analyst

· Process Improvement

· Communication

· Change Management

· Resource Management

· Risk Management

TECHNOLOGY KNOWLEDGE

Skill Name	Skill Level	Last Used	Experience
Microsoft Office Microsoft Visio	Expert Expert	Currently Currently	12 years 10 years
Microsoft Project	Expert	Currently	6 years
Oracle SQL Navigator, SQL Plus	Expert	2009	5 years
Daptiv Microsoft Visual Studio Team Foundation Server Microsoft SharePoint SQL Development	Intermediate Intermediate Intermediate Intermediate	Currently 2011 2011 2009	1 year 1.5 years 6 years 8 years
Remedy	Intermediate	2009	5 years
Informatica PowerCenter	Intermediate	2008	4 years

PROFESSIONAL EXPERIENCE

Appature, Seattle, WA 2011 - current

Project/Program Manager

· Project and Program Management at a start-up company, for database integration and web application projects.

· Responsible for: maintaining portfolio landing map for all projects in-flight, project plans, defining and managing scope, weekly status reports for both internal and external customers, prioritization, resourcing, risk management, forecasting, budget management, system integration and user acceptance testing.

· Created process and procedures for customer engagement process including project kick-off, implementation, functional specification reviews, project plan templates, status report templates, unit testing, user acceptance testing, milestone acceptance and post implementation requests.

· Used a mixture of Agile and Waterfall project management methodology to manage projects. Responsible for daily stand ups, development backlog, estimations and resource allocations. Enabled development team to be more flexible to meet the demands of multiple customers concurrently.

· Support the creation of project documentation required by external customers to meet IT project requirements.

· Provide support and guidance to engagement and implementation managers in the customer success team.

Corbis, Seattle, WA 2010 – 2011

Project Manager

• Project and Program Management for software development and ecommerce website projects.
• Responsible for managing projects, resolving project issues, managing resource allocation, release management, managing environment, code branches for releases and help support creation of project roadmap for the fiscal year.
• Prepare project plans, schedules, status reports, risk management plans and other project management deliverables. Company-wide project status communication.
• Created process and procedures for the project management team including project templates, communication templates, prioritization process and triage process.
• Use Agile software development method to manage projects. Responsible for daily stand-ups, tracking velocity per iteration, sizing projects using planning poker, and manage stories/requirements. Enable team to be flexible to meet the needs of the business, and to release code out to production quickly.
• Mentor junior members of the project management team.
• Managed Integration program for 1.5 years with 20 resources, two new applications, touching almost all systems in the company and two data conversions involving 9.5M records. All launched with no major issues/impact to customers or the business.

JPMorgan Chase (formerly Washington Mutual), Seattle, WA 2004 – 2009

Release Project Manager (2008 – 2009)

• Managed enhancement and work efforts for steady state systems and operational changes across multiple platforms within a given release. Provided more visibility to upper management on the group’s workload and allowed for more accurate resource forecasting.
• Developed and managed engagement process for projects, enhancements and data pulls. Provided a clear path for the release of enhancements to the production environment by removing all ambiguity from the process. Enabled team to manage releases for additional applications as the department grew.
• Prepared statements of work, estimates, project plans, status reports, and deployment plans. Improved communication with business partners to ensure requirements were met. Provided upper management the ability to assess requests, prioritize work and be aware of resource constraints.
• Managed change request process. Managed dependencies on upstream and downstream systems for releases. Improved relationship with business partners. Reduced the number of unknown and unapproved releases by 90%. Production environments, in turn, became more stable.

Application Specialist III – Operational Lead & Project Manager (2004 – 2008)

• Provided support to bank's corporate data warehouses as a lead for production support. Oversight of application monitoring, data loads, data validation processes, system performance monitoring, and production issue resolution. Reduced number of false page notifications by 100%, improved team response time, improved service level agreement (SLA) compliance on systems, and increased trust by business partners.
• Performed project manager responsibilities for several operational projects, such as annual data warehouse disaster and recovery testing, compliance testing and implementation, platform upgrades, application implementation, process improvements, and server maintenance/moves. Improved communication and planning around operational projects. Kept projects on track, and deployed on schedule 100% of the time. Received several WaMullian awards from business partners for work on various projects.
• Developed enterprise data warehousing operating process model. Including development of communication plans, escalation plans, SLA and audit documentation. Improved team response time for issues. Helped make audits run more smoothly. Improved operations communication by 100% to downstream users when SLAs were missed. Allowed operations team to move from supporting just one application, to supporting seven applications more efficiently.
• Trained, mentored, and developed both on and offshore production support team. Enabled operations team to more effectively provide 24x7 support. Nominated by management for the Always On award, for successfully implementing third party support.

AT&T Wireless, Redmond, WA 2000 - 2004

SQL Developer – SQL Coder and Business Analyst (2000 – 2004)

• Performed and provided analysis on data extracts from data warehouse. Delivered data pulls on time with 100% accuracy. Enabled marketing team to hit their target audience with campaigns and ensure filters were accurate, limiting customer complaints and legal proceedings. Received a Moment of Excellence award for work done on campaigns.
• Designed, documented, and maintained campaign historical database on Teradata platform. Provided simplified access to audit and reference previous campaigns.
• Provided IT support on projects with other departments. Analyzed needs and set expectations of what could be delivered. Developed trusting relationships among other teams and help drive projects to successful implementations. Was nominated as part of a team for the Circle of Excellence award.
• Created and documented process flows. Allowed for more standard procedures to be in place. Eliminated possible errors that could cost company millions of dollars.

Business Analyst (2000)

• Performed IT analysis and project management to single and multi-phased marketing campaigns. Built relationships and trust with the marketing project managers. Streamlined multi-phased campaigns to help with quick turn around and reduced cost due to delays, inaccuracies or miscommunications.
• Analyzed business requirements, wrote functional specifications, identified and explained business and data relationships. Ensured requirements were accurate and data files where delivered on time. Helped marketing campaigns from accruing addition costs due to bad data or late files.
• Performed data quality checks. Ensured correct data was pulled and files were formatted correctly for vendors. Eliminated additional costs needed for running unnecessary data pulls or delivery of files vendors could not use.

Premera Blue Cross, Mountlake Terrace, WA 1999 - 2000

System Analyst

• Assisted in coordinating, developing, and maintaining training department delivery plan and quarterly performance reports/statistics. Allowed management to have visibility into the Career Center efforts and resources. Enabled them to forecast/plan for future needs.
• Performed project management functions for small to mid-size projects, including analysis and documentation of customer requirements, design and development of database, and re-engineering of existing systems. Enhanced several of the Career Centers processes and allowed them to more efficiently meet the growing need of training resources for the company.

EDUCATION

University of Washington

Bachelor of Science, Computing and Software Systems

JPMorgan Chase (formerly Washington Mutual) Course Work

• Managing Projects
• Business Writing that Counts

Certifications

· Certified ScrumMaster (CSM), January 2011

· Project Management Professional (PMP) Certification, November 2011